Copyright © 2010-18 Atelier Louise Austin LTD©
All rights reserved - The TieGa ©
Company no.: 9189321
Registered in England
All prices are in GBP

I want you to love your item. It has been made with love and care with much management of finessing the finish. If you are not completely satisfied or unhappy with your purchase or if there is a problem with your order, please let us know right away so we can look to arrange a return and replacement or refund. Please contact us to allow us the opportunity to address any issues. You may return the item within 14 days of receiving it. Atelier Louise Austin will only accept returns brought through the official website or direct and not from other stockists of Atelier Louise Austin goods who will have their own consumer policy typically, please check with Proof of purchase will need to be included with your return for a full refund or exchange.

We aim to exchange like for like except in extraordinary circumstances. Your item must be in its original packaging, which we have taken due care to ensure is robust, and in perfect, unused condition. Sorry, shipping costs and carriage will not be refunded. The buyer must pay for the return shipping cost if required. We are not responsible for lost items in the post, and per our Delivery Service because we opt for a tracked and signed service. If you have any questions, please ask before purchase. A completed returns form ought to accompany any goods returned to Atelier Louise Austin LTD and forms can be sent to you upon request.

Atelier Louise Austin also offers Bespoke services.

If you would like to commission us to design and provide you with a completely unique, personalised, individual TieGa with your very own limited edition TieGa Torque in sterling silver or gold for example or embellished and decorated in a unique one off way, please email with your best contact details and one of the team will be in touch to discuss your design requirements. Bespoke pieces with the limited edition TieGa torque will likely take a little while longer depending on the exacts of your order and craftsmanship, which we will discuss with you. 50% pre-production costs will be incurred for specially constructed pieces through our master Goldsmiths. Balance will be due pre-shipment.

Thank you.

We accept payments using all major credit/debit cards and convert from foreign currency
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